Bandwdidth's 830-line llms.txt shows what thorough AI preparation looks like

# Bandwidth
> Bandwidth is a global cloud communications software company that helps enterprises deliver exceptional experiences through voice calling, text messaging and emergency services. Our solutions and our Communications Cloud are trusted by companies like Amazon Web Services (AWS), Cisco, Google, Microsoft, RingCentral, Zoom, Genesys, Five9, and Uber. Bandwidth is the first and only CPaaS provider offering a unique combination of composable APIs, AI capabilities, owner-operated network and broad regulatory experience.


## Blogs

- [How to A/B test RCS vs SMS (Without losing your mind)](https://www.bandwidth.com/blog/how-to-a-b-test-rcs-vs-sms-without-losing-your-mind/): Learn how to A/B test RCS vs SMS, what to measure, key risks, and when richer messaging truly drives results. A tactical guide for modern messaging.
- [Developer Experience isn’t just for developers anymore](https://www.bandwidth.com/blog/developer-experience-isnt-just-for-developers/): The importance of developing AI-friendly APIs as more developers turn to AI to generate code and assist with daily tasks.
- [SMS vs RCS: 2026 Cheat sheet](https://www.bandwidth.com/blog/sms-vs-rcs-cheatsheet/): Learn the key differences between SMS and RCS messages and which fits your business case with this comparison cheat sheet and stay updated on 2026 pricing and compliance.
- [Will AI replace call center agents?](https://www.bandwidth.com/blog/will-ai-replace-call-center-agents/): Explore how AI is transforming call centers with automation and augmentation, not the replacement of human agents in customer service.
- [How to get a VoIP Number](https://www.bandwidth.com/blog/how-to-get-a-voip-number/): Learn how to get a VoIP number, including number porting, security, providers, features, and setup tips for personal and business use from an experienced VoIP provider.
- [Say hello to Synthi: smarter, faster support arriving December 3rd!](https://www.bandwidth.com/blog/synthi-bandwidths-ai-support-assistant/): Meet Synthi, Bandwidth’s new AI assistant delivering faster support, streamlined ticketing, and easy access to experts—all from one simple in‑app chat experience.
- [MCP: How AI’s universal adapter powers voice AI](https://www.bandwidth.com/blog/mcp-for-voice-agents-using-voice-api/): MCP acts as a universal adapter for Voice AI, letting agents connect to any API securely and effortlessly, supercharging automation and integration.
- [RCS on iPhone vs Android: Beyond blue and green bubbles](https://www.bandwidth.com/blog/rcs-on-iphone-vs-android/): Yes, RCS is available on iPhones and Android phones, like Samsung phones. Learn more about how RCS messages appear on different devices.
- [Scaling Voice AI Applications: Building for Speed, Quality, and the Future](https://www.bandwidth.com/blog/scaling-voice-ai-applications/): See how Voice AI platforms are building for speed, quality, and the future. And how the right Voice API partner can make all the difference.
- [Two powerful ways to connect Bandwidth Voice to OpenAI’s Realtime API](https://www.bandwidth.com/blog/openai-realtime-api-integrations/): See how you can use either WebSockets or SIP trunks to build Voice with the benefits of OpenAI’s Realtime API.
- [Enhance your communications with Agentic AI using Model Context Protocol (MCP)](https://www.bandwidth.com/blog/agentic-ai-mcp/): See why Model Context Protocol (MCP) is a big win for Agentic AI including considerations and action steps for implementation.
- [6 strategies for Cyber Week success](https://www.bandwidth.com/blog/preparing-your-contact-center-for-cyber-week/): Get your contact center ready for the holiday rush with 6 proven strategies to handle Cyber Week demand, boost CX, and keep communications running seamlessly.
- [AI in the contact center: Your guide to intelligent implementation](https://www.bandwidth.com/blog/intellegent-adoption-for-ai-in-the-contact-center/): An introduction to thinking about the most intelligent way to implement AI in your enterprise contact center.
- [SMS filtering in iOS 26’s “Screen Unknown Senders:” seeing the bigger picture](https://www.bandwidth.com/blog/ios26-screen-unknown-senders/): iOS 26 introduces new filtering options for iPhone users, but both Apple and Android have had SMS filtering for years. See what’s different in the 2025 update.
- [What are toll-free numbers: A guide](https://www.bandwidth.com/blog/toll-free-numbers/): A toll-free number is a phone number you can dial without incurring a charge with a three-digit code. Read about area codes, vanity numbers, and international calling.
- [RCS: The art of the possible in travel & hospitality](https://www.bandwidth.com/blog/rcs-for-travel-hospitality/): See how travel and hospitality businesses can revolutionize their messaging with RCS.
- [RCS: The art of the possible for retail and e-commerce](https://www.bandwidth.com/blog/rcs-for-ecommerce/): See how ecommerce platforms can revolutionize their messaging with RCS.
- [Navigating messaging compliance when the legal landscape changes](https://www.bandwidth.com/blog/messaging-in-the-legal-landscape/): Texas Senate Bill 140: what it means for A2P messaging, and how brands and platforms can navigate a constantly changing legal landscape.
- [Trust and AI at Bandwidth: Our team’s approach](https://www.bandwidth.com/blog/bandwidth-approach-to-ai-in-telecom/): See how the Bandwidth team’s approach to AI is based on authenticity, diligence, and empowerment.
- [Building trust with customers, one message at a time](https://www.bandwidth.com/blog/truvideo-textie-winner/): Joe Shaker shares how TruVideo builds customer trust in the automotive industry with smart text messaging strategies.
- [Why bad call quality breaks great AI in the call center](https://www.bandwidth.com/blog/bad-call-quality-breaks-great-ai/): Poor call quality can undercut the effectiveness of your call center AI. Here’s why and how to build a strong voice foundation for your call center AI.
- [How Out There Media delivers standout RCS experiences for global brands](https://www.bandwidth.com/blog/out-there-media-delivers-standout-rcs-experiences-for-global-brands/): At Reverb25, Out There Media showcased compelling RCS use cases built for Netflix and how it plans to unveil them in the US.
- [Reverb25 Recap: Bandwidth at the Edge of Every Conversation](https://www.bandwidth.com/blog/reverb25-recap/): Skim the recap of top product highlights including AI tools, PSTN expansion, enterprise integrations, and trust services.
- [Apple’s iOS 26: What the new iOS messaging filters mean for businesses](https://www.bandwidth.com/blog/apple-ios26-inbox-update/): See how Apple's latest text message inbox filters will affect business senders.
- [4 ways texting can help you respond to a rapidly changing market](https://www.bandwidth.com/blog/modern-campus-text-messaging-in-higher-ed/): Learn four ways Modern Campus uses text messaging to help colleges and universities engage students, with insights from VP of Product, Charles Parsons.
- [Active/Active network architecture: How to minimize downtime in contact centers](https://www.bandwidth.com/blog/how-to-minimize-contact-center-downtime-with-active-active-network/): A how-to guide on achieving network resilience in your contact center to protect against downtime during outages
- [Bandwidth internship reflections: what it’s like to join a software dev team](https://www.bandwidth.com/blog/internship-reflection-software-dev/): Maia Manaligod shares her experience as a front-end software development intern at Bandwidth’s HQ in Raleigh, NC.
- [4 reasons why A2P Messaging is the perfect tool for optimizing business operations](https://www.bandwidth.com/blog/emitrr-sms-for-healthcare/): See how Emitrr founder Anmol Oberoi describes the importance of AI and A2P text messaging for helping healthcare businesses streamline operations and create more revenue
- [Deliverability can make or break your 10DLC Campaign](https://www.bandwidth.com/blog/10dlc-sms-deliverability-with-truedelivery/): TrueDialog’s CEO John Wright shares why deliverability is key to 10DLC messaging success, and how brands can steer clear of deliverability hurdles.
- [The 5 biggest telephony tech challenges of 2025](https://www.bandwidth.com/blog/enterprise-telephony-challenges/): IT leaders are facing a different set of challenges in 2025. Discover how the smartest enterprises are adapting.
- [CIO’s guide to cloud communications in 2025](https://www.bandwidth.com/blog/cio-guide-to-cloud-based-comms/): See what enterprise CIO’s are planning for 2025, the headaches that keep them up at night, and the cloud-migration status for the industry.
- [BYOC success stories](https://www.bandwidth.com/blog/byoc-success-stories/): Learn how leading companies in diverse industries are saving money and gaining efficiency by unbundling their voice carrier from UCaaS and CCaaS platforms.
- [Black Friday SMS Marketing Checklist for 2025](https://www.bandwidth.com/blog/sms-marketing-black-friday/): Get more from your SMS marketing with this Black Friday messaging checklist. Learn when to send texts, ensure high deliverability, and how to plan for the holiday.
- [3 ways digital engagement platforms can optimize user participation](https://www.bandwidth.com/blog/digital-engagement-optimization/): Explore three ways that digital engagement platforms can optimize for, well, engagement.
- [What is packet loss? Causes and how to fix It](https://www.bandwidth.com/blog/packet-loss-why-does-it-happen-and-how-do-you-prevent-it/): Packet Loss refers to the failed transmission of data across a data network. Discover how packet loss occurs and affects your network performance and call quality.
- [What is latency?](https://www.bandwidth.com/blog/what-is-latency/): What is latency? Understand this time delay in digital communications. Discover its causes, how to measure it, and ways to reduce it for better network performance.
- [What is call attestation in STIR/SHAKEN?](https://www.bandwidth.com/blog/abcs-of-attestation-and-analytics/): As early as June 20, 2025, voice service providers must sign their calls using their own certificate. See how to simplify this.
- [Boosting customer engagement with AI: Three inspirational examples](https://www.bandwidth.com/blog/customer-engagement-platforms-ai-examples/): Discover how three leading engagement platforms are leveraging AI to personalize communication in retail, ecommerce, and healthcare.
- [What senders in the UK are saying about messaging in 2025](https://www.bandwidth.com/blog/messaging-trends-in-the-uk/): See what senders are saying about A2P business texting in the UK based on a 2025 survey of 100 businesses and messaging platforms.
- [The state of RCS Business Messaging (RCS for Business) in 2025](https://www.bandwidth.com/blog/state-of-rcs-business-messaging-features/): Learn what RCS Business Messaging (RBM) is, and the current state of features, availability, and adoption in the US A2P messaging market.
- [Ten things you didn’t know about 911](https://www.bandwidth.com/blog/ten-things-you-didnt-know-about-911/): What every business leader and consumer should know about emergency calling in the US, but may not know.
- [How to integrate a Voice API with use cases and sample code](https://www.bandwidth.com/blog/integrate-a-voice-api-use-cases-sample-code/): Learn how to integrate voice into global applications with inbound and outbound use cases like IVR, voice notifications explained with sample code.
- [The future is now: Mastering customer experience (CX) automation](https://www.bandwidth.com/blog/mastering-customer-experience-cx-automation/): Learn about customer experience automation and how it can enhance your CX. Discover benefits, strategies, and tools for automated customer experiences.
- [Top contact center integrations for 2025](https://www.bandwidth.com/blog/top-contact-center-integrations/): Boost customer satisfaction and agent performance with 2025’s top CX integrations. Consider leading tech tools across AI, fraud protection, CCaaS, and more.
- [Must-know emergency service terms in 2025](https://www.bandwidth.com/blog/emergency-services-terms-cheatsheet/): The most common and complex emergency services terms, explained. Get a better grip on setting up your emergency services with the right global provider.
- [10DLC registration: notes for non-traditional brands](https://www.bandwidth.com/blog/10dlc-registration-notes-for-non-traditional-brands/): Franchises and other local businesses face unique challenges in registering 10DLC SMS campaigns. Learn how to register even if you don’t have a website.
- [Toll-free SMS or 10DLC: How to choose the right A2P Messaging channel](https://www.bandwidth.com/blog/10dlc-to-toll-free-sms/): Thinking about switching to Toll-free SMS? Find out how to evaluate whether 10DLC or Toll-free numbers are best for your messaging platform.
- [3 reasons to use SMS short codes in 2025](https://www.bandwidth.com/blog/short-code-reasons/): Throughput, reliability, and ease-of-memorization are three reasons why companies still use short codes in 2025.
- [What is an SMS API?](https://www.bandwidth.com/blog/what-is-an-sms-api/): SMS APIs let platforms and enterprises build SMS text messaging into their customer-facing tools, so they can send notifications and two-way conversations.
- [Evaluating your 911 provider: Seven key questions to ask](https://www.bandwidth.com/blog/a-guide-to-evaluating-your-911-provider-seven-vital-questions-to-ask/): Discover how to assess the reliability and readiness of your emergency services provider with our guide to asking the right questions.
- [Navigating the shift: The transition to NG911, explained](https://www.bandwidth.com/blog/navigating-the-shift-the-transition-to-ng911-explained/): Uncover the essentials of transitioning from E911 to NG911, from understanding FCC Report and Order 24-78 and its requirements to the benefits of NG911 and how to achieve compliance.
- [RCS: Build trust and brand recognition with verified sending](https://www.bandwidth.com/blog/rcs-verified-sending/): See how verified sending works with RCS business messaging, and how having a verified brand presentation can create increased customer trust and engagement.
- [What is Operator Connect? Simplifying PSTN connectivity for Microsoft Teams](https://www.bandwidth.com/blog/what-is-operator-connect/): Learn how Operator Connect simplifies PSTN connectivity for Microsoft Teams. Enable pure-cloud voice calling for Teams Phone with a certified carrier to simplify your stack.
- [Your guide to Genesys BYOC: What it is and how it works](https://www.bandwidth.com/blog/your-guide-to-genesys-byoc-what-it-is-and-how-it-works/): Learn how Genesys BYOC enables you to connect your preferred carrier to a cloud or premise-based contact center. Find out how the BYOC program works, how to migrate, and how to level up your integrati
- [Getting started with a Voice API](https://www.bandwidth.com/blog/getting-started-with-voice-api/): Learn how to configure callback URLs, create phone calls, receive phone calls, and configure phone calls with Bandwidth’s Voice API.
- [How to set up a SIP trunk](https://www.bandwidth.com/blog/how-to-set-up-a-sip-trunk/): Learn how to set up a SIP trunk with our clear, step-by-step guide. Discover equipment, network requirements, best practices, and tips to ensure seamless VoIP connectivity. Start your SIP trunking jou
- [Boost your year-end fundraising with SMS messaging](https://www.bandwidth.com/blog/sms-non-profit-fundraising/): Learn the basics of smart fundraising for your nonprofit using the power of SMS text messaging. Read the best practices and how the channel can help you grow.
- [RCS vs. WhatsApp: A quick guide](https://www.bandwidth.com/blog/rcs-vs-whatsapp/): Wondering how RCS and WhatsApp differ, and which messaging channel is best for businesses? We’re spelling it all out here, along with comparisons to SMS and MMS.
- [The impact of consolidated communications for EMEA enterprises](https://www.bandwidth.com/blog/the-impact-of-consolidated-communications-for-emea-enterprises/): Large enterprises consolidate communications in EMEA to improve efficiency, ROI, and user experience. Centralized telephony across Europe simplifies IT and vendor management.
- [Supporting our neighbors in Western North Carolina](https://www.bandwidth.com/blog/hurricane-helene-relief/): See an overview of Bandwidth’s corporate and employee response to the recent flooding in Western North Carolina.
- [Survey: What brands are saying about SMS for Black Friday 2024](https://www.bandwidth.com/blog/black-friday-sms-survey/): We asked 100 brands how they’re planning to use SMS and MMS for 2024 Black Friday, Cyber Monday, and Cyber Week campaigns. This is what they said.
- [Why you should be paying careful attention to comms compliance](https://www.bandwidth.com/blog/why-you-should-be-paying-careful-attention-to-comms-compliance/): Enterprises might be sold on cloud communications, but most have not thought much about the compliancy of their providers
- [Power through telecom compliance with Bandwidth](https://www.bandwidth.com/blog/power-through-telecom-compliance-with-bandwidth/): Can your network provider offer you elevated support in telecom compliance and simplify scaling? Bandwidth can.
- [Telecom compliance in the U.S. and around the world](https://www.bandwidth.com/blog/telecom-compliance-for-global-enterprises/): What communication regulations are impacting your business? Explore number activation, emergency & beyond with our telecom regulatory compliance exports.
- [Streamline your hotfix integration with automated main merging](https://www.bandwidth.com/blog/streamline-your-hotfix-integration-with-automated-main-merging/): Learn from a Bandwidth software developer about the process behind automating merging a hotfix back into main, reducing human error and ensuring smoother deployments.
- [6 things to do this summer for big Black Friday wins in 2024](https://www.bandwidth.com/blog/how-to-prep-for-black-friday-sms/): Retailers who plan ahead get rewarded when Black Friday / Cyber Monday weekend rolls around! Here are the top six ways you can plan ahead for a successful holiday text message marketing campaign.
- [What is a Voice API?](https://www.bandwidth.com/blog/what-is-a-voice-api/): A programmable voice API can voice-enable your product or application without telecom expertise. Learn key features and use cases to consider, plus how to choose a provider.
- [Confused by 10DLC compliance? Healthy messaging doesn’t have to be complicated.](https://www.bandwidth.com/blog/10dlc-compliance-and-healthy-messaging-traffic/): Confused by 10DLC Compliance? Healthy messaging doesn't have to be complicated. Learn why registration matters and get our five top compliance tips.
- [Upgrading your Bandwidth App: a step towards Micro Frontends](https://www.bandwidth.com/blog/upgrading-the-dashboard-a-step-towards-micro-frontends/): Learn from a Bandwidth senior software developer about the process behind upgrading to React 18 and webpack 5, putting us on the path towards micro frontends (MFEs).
- [Beyond omnichannel: The smart evolution of custom contact centers](https://www.bandwidth.com/blog/beyond-omnichannel-the-smart-evolution-of-custom-contact-centers/): What does omnichannel mean for the enterprise contact center? Learn the benefits and challenges of omnichannel and discover the concept of optichannel communications.
- [RCS: What Apple’s WWDC 2024 announcement means for business messaging](https://www.bandwidth.com/blog/rcs-what-apples-wwdc-2024-announcement-means-for-business-messaging/): See what Apple's latest RCS announcement means for business messaging. Understand the lates iOS 18 update and see the impacts on A2P and P2P messaging.
- [How to automate your text messages for efficiency, engagement, and results](https://www.bandwidth.com/blog/how-to-automate-your-text-messages-for-efficiency-engagement-and-resultshow-to-send-automated-text-messages/): Learn how to automate your text messages for efficiency, engagement, and results. We cover what automated text messages are, why to send them, and common concerns.
- [How a Voice API can improve CX](https://www.bandwidth.com/blog/how-a-voice-api-can-improve-cx/): Learn how a programmable Voice API can improve customer experience in your business. Read best practices and see how the Voice API can improve your CX.
- [Your guide to fighting SMS fraud: artificially inflated traffic and beyond](https://www.bandwidth.com/blog/your-guide-to-fighting-sms-fraud-artificially-inflated-traffic-and-beyond/): Artificial Inflation of Traffic (AIT) is a form of SMS fraud in which bots generate automatic texts from the brands, often using triggering 2-factor authentication texts or one-time passcodes from the
- [When customers are neighbors too](https://www.bandwidth.com/blog/when-customers-areneighbors-too/): Wake County had previously worked with Brightbell and turned to them for quick support in helping the county handle the upcoming call volume. In just few weeks’ time, Brightbell had assembled a supple
- [E911 in 2024: Kari’s Law, RAY BAUM’s Act, and PSAP notifications](https://www.bandwidth.com/blog/e911-for-business-karis-law-rau-baums-act-and-psap-notifications/): 2024 updates in E911 regulations. Is your enterprise on track? Learn how Kari's Law, RAY BAUM's Act, and PSAP notifications affect your business.
- [Virtual agents 101](https://www.bandwidth.com/blog/virtual-agents-101/): AI-powered virtual agents are coming to the contact center and we're telling you everything you need to know to get started.
- [Mastering messaging in travel and tourism](https://www.bandwidth.com/blog/mastering-messaging-in-travel-and-tourism/): The travel, tourism, and hospitality industries are being transformed by SMS and MMS texting. Get our tips for texting smarter.
- [What is a verified call?](https://www.bandwidth.com/blog/what-is-a-verified-call/): Learn what call verification means, and how call centers use verified calls to increase security and efficiency.
- [3 ways to improve the contact center agent experience](https://www.bandwidth.com/blog/3-ways-to-improve-the-contact-center-agent-experience/): Improve your agents' experience with smarter contact center practices like automations, security improvements, and more reliable networks.
- [SMS marketing guide](https://www.bandwidth.com/blog/your-guide-to-sms-marketing/): Discover how to boost engagement with SMS marketing. Learn the benefits, explore common campaign types, and see real-world examples — all powered by Bandwidth’s reliable SMS API.
- [Closing the CCaaS integration gap: Why you can keep on-premise functionality in the cloud](https://www.bandwidth.com/blog/closing-the-ccaas-integration-gap/): Your cloud-based contact center doesn't have to choose between cloud innovation and on-premise control and functionality.
- [SMS for healthcare: Engaging patients while staying HIPAA compliant](https://www.bandwidth.com/blog/sms-for-healthcare-engaging-patients-while-staying-hipaa-compliant/): Learn how you can use SMS and MMS text messaging to engage with patients and increase practice efficiency in 2024.
- [Spoofing, decoded: What it is, and how to stop it from sneaking into your contact center](https://www.bandwidth.com/blog/spoofing/): Number/Caller ID Spoofing and IP Spoofing are malicious activities, carried out by bad actors to steal data, commit fraud, and more.
- [Notifications and conversations: Embracing the power and simplicity of business messaging channels](https://www.bandwidth.com/blog/notifications-and-conversations-embracing-the-power-and-simplicity-of-business-messaging-channels/): Match your SMS use case to your number type with this guide to text notifications and conversations.
- [SMS for Edtech platforms](https://www.bandwidth.com/blog/sms-for-edtech-platforms/): Learn about SMS texting for education tech platforms. Make it easier to send notifications and enable conversations via A2P SMS and MMS.
- [The missing piece to your contact center’s business continuity strategy](https://www.bandwidth.com/blog/contact-center-business-continuity/): When it comes to business continuity and disaster recovery, enterprises often forget one critical voice from the conversation: the voice provider.
- [What we said, and heard, at MEF Barcelona](https://www.bandwidth.com/blog/what-we-said-and-heard-at-mef-barcelona/): Get Bandwidth's updates from MEF Barcelona
- [What is VoIP, and how does it compare to PSTN connectivity?](https://www.bandwidth.com/blog/voip-vs-pstn/): VoIP stands for Voice over Internet Protocol and is different from traditional PSTN connectivity because it's IP-based.
- [SIP response codes: Everything you need in 2 minutes](https://www.bandwidth.com/blog/sip-response-codes/): SIP codes are pre-defined three-digit codes that convey critical status information when making a call. See this list of all SIP codes.
- [Campaign drift in business texting](https://www.bandwidth.com/blog/campaign-drift-in-business-texting/): Campaign drift could lead to carriers blocking your text messaging traffic. Learn what campaign drift is, and how to avoid it.
- [3 takeaways for CIOs from the Enterprise Communications Landscape](https://www.bandwidth.com/blog/3-takeaways-enterprise-communications-landscape/): Get an insider’s look into this year’s Enterprise Communications Landscape report. Read and see the current trends, recent impacts, and projected changes.
- [Taking your message global in 2024?](https://www.bandwidth.com/blog/global-sms-messaging/): Learn about global SMS messaging for your organization, and what to consider for A2P vs. P2P messaging types.
- [Advantages and disadvantages of VoIP, explained](https://www.bandwidth.com/blog/voip-advantages-disadvantages/): VoIP brings many benefits to organizations, like lower costs, increased accessibility, higher-quality calling, global scale, and easier porting.