Bandwdidth

# Bandwidth
> Bandwidth is a global cloud communications software company that helps enterprises deliver exceptional experiences through voice calling, text messaging and emergency services. Our solutions and our Communications Cloud are trusted by companies like Amazon Web Services (AWS), Cisco, Google, Microsoft, RingCentral, Zoom, Genesys, Five9, and Uber. Bandwidth is the first and only CPaaS provider offering a unique combination of composable APIs, AI capabilities, owner-operated network and broad regulatory experience.


## Blogs

- [How Out There Media delivers standout RCS experiences for global brands](https://www.bandwidth.com/blog/out-there-media-delivers-standout-rcs-experiences-for-global-brands/): At Reverb25, Out There Media showcased compelling RCS use cases built for Netflix and how it plans to unveil them in the US.
- [Reverb25 Recap: Bandwidth at the Edge of Every Conversation](https://www.bandwidth.com/blog/reverb25-recap/): Reverb25 brought together industry leaders, customers, and innovators to explore the future of communications in the age of AI. From AI-powered number activation to global PSTN expansion, and from tru
- [Apple’s iOS 26: What the new iOS messaging filters mean for businesses](https://www.bandwidth.com/blog/apple-ios26-inbox-update/): See how Apple's latest text message inbox filters will affect business senders.
- [4 ways texting can help you respond to a rapidly changing market](https://www.bandwidth.com/blog/modern-campus-text-messaging-in-higher-ed/): Learn four ways Modern Campus uses text messaging to help colleges and universities engage students, with insights from VP of Product, Charles Parsons.
- [Active/Active network architecture: How to minimize downtime in contact centers](https://www.bandwidth.com/blog/how-to-minimize-contact-center-downtime-with-active-active-network/): A how-to guide on achieving network resilience in your contact center to protect against downtime during outages
- [Bandwidth internship reflections: what it’s like to join a software dev team](https://www.bandwidth.com/blog/internship-reflection-software-dev/): Maia Manaligod shares her experience as a front-end software development intern at Bandwidth’s HQ in Raleigh, NC.
- [4 reasons why A2P Messaging is the perfect tool for optimizing business operations](https://www.bandwidth.com/blog/emitrr-sms-for-healthcare/): See how Emitrr founder Anmol Oberoi describes the importance of AI and A2P text messaging for helping healthcare businesses streamline operations and create more revenue
- [Deliverability can make or break your 10DLC Campaign](https://www.bandwidth.com/blog/10dlc-sms-deliverability-with-truedelivery/): TrueDialog’s CEO John Wright shares why deliverability is key to 10DLC messaging success, and how brands can steer clear of deliverability hurdles.
- [The 5 biggest telephony tech challenges of 2025](https://www.bandwidth.com/blog/enterprise-telephony-challenges/): IT leaders are facing a different set of challenges in 2025. Discover how the smartest enterprises are adapting.
- [CIO’s guide to cloud communications in 2025](https://www.bandwidth.com/blog/cio-guide-to-cloud-based-comms/): See what enterprise CIO’s are planning for 2025, the headaches that keep them up at night, and the cloud-migration status for the industry.
- [BYOC success stories](https://www.bandwidth.com/blog/byoc-success-stories/): Learn how leading companies in diverse industries are saving money and gaining efficiency by unbundling their voice carrier from UCaaS and CCaaS platforms.
- [Black Friday SMS Marketing Checklist for 2025](https://www.bandwidth.com/blog/sms-marketing-black-friday/): Get more from your SMS marketing with this Black Friday messaging checklist. Learn when to send texts, ensure high deliverability, and how to plan for the holiday.
- [4 ways digital engagement platforms can optimize user participation](https://www.bandwidth.com/blog/digital-engagement-optimization/): Explore four ways that digital engagement platforms can optimize for, well, engagement.
- [What is packet loss? Causes and how to fix It](https://www.bandwidth.com/blog/packet-loss-why-does-it-happen-and-how-do-you-prevent-it/): Packet Loss refers to the failed transmission of data across a data network. Discover how packet loss occurs and affects your network performance and call quality.
- [What is latency?](https://www.bandwidth.com/blog/what-is-latency/): What is latency? Understand this time delay in digital communications. Discover its causes, how to measure it, and ways to reduce it for better network performance.
- [What is call attestation in STIR/SHAKEN?](https://www.bandwidth.com/blog/abcs-of-attestation-and-analytics/): As early as June 20, 2025, voice service providers must sign their calls using their own certificate. See how to simplify this.
- [Boosting customer engagement with AI: Four inspirational examples](https://www.bandwidth.com/blog/customer-engagement-platforms-ai-examples/): Discover how four leading engagement platforms are leveraging AI to personalize communication in retail, ecommerce, and healthcare.
- [What senders in the UK are saying about messaging in 2025](https://www.bandwidth.com/blog/messaging-trends-in-the-uk/): See what senders are saying about A2P business texting in the UK based on a 2025 survey of 100 businesses and messaging platforms.
- [The state of RCS Business Messaging (RCS for Business) in 2025](https://www.bandwidth.com/blog/state-of-rcs-business-messaging-features/): Learn what RCS Business Messaging (RBM) is, and the current state of features, availability, and adoption in the US A2P messaging market.
- [Ten things you didn’t know about 911](https://www.bandwidth.com/blog/ten-things-you-didnt-know-about-911/): What every business leader and consumer should know about emergency calling in the US, but may not know.
- [How to integrate a Voice API with use cases and sample code](https://www.bandwidth.com/blog/integrate-a-voice-api-use-cases-sample-code/): Learn how to integrate voice into global applications with inbound and outbound use cases like IVR, voice notifications explained with sample code.
- [The future is now: Mastering customer experience (CX) automation](https://www.bandwidth.com/blog/mastering-customer-experience-cx-automation/): Learn about customer experience automation and how it can enhance your CX. Discover benefits, strategies, and tools for automated customer experiences.
- [Top contact center integrations for 2025](https://www.bandwidth.com/blog/top-contact-center-integrations/): Boost customer satisfaction and agent performance with 2025’s top CX integrations. Consider leading tech tools across AI, fraud protection, CCaaS, and more.
- [Must-know emergency service terms in 2025](https://www.bandwidth.com/blog/emergency-services-terms-cheatsheet/): The most common and complex emergency services terms, explained. Get a better grip on setting up your emergency services with the right global provider.
- [10DLC registration: notes for non-traditional brands](https://www.bandwidth.com/blog/10dlc-registration-notes-for-non-traditional-brands/): Franchises and other local businesses face unique challenges in registering 10DLC SMS campaigns. Learn how to register even if you don’t have a website.
- [Toll-free SMS or 10DLC: How to choose the right A2P Messaging channel](https://www.bandwidth.com/blog/10dlc-to-toll-free-sms/): Thinking about switching to Toll-free SMS? Find out how to evaluate whether 10DLC or Toll-free numbers are best for your messaging platform.
- [3 reasons to use SMS short codes in 2025](https://www.bandwidth.com/blog/short-code-reasons/): Throughput, reliability, and ease-of-memorization are three reasons why companies still use short codes in 2025.
- [What is an SMS API?](https://www.bandwidth.com/blog/what-is-an-sms-api/): SMS APIs let platforms and enterprises build SMS text messaging into their customer-facing tools, so they can send notifications and two-way conversations.
- [Evaluating your 911 provider: Seven key questions to ask](https://www.bandwidth.com/blog/a-guide-to-evaluating-your-911-provider-seven-vital-questions-to-ask/): Discover how to assess the reliability and readiness of your emergency services provider with our guide to asking the right questions.
- [Navigating the shift: The transition to NG911, explained](https://www.bandwidth.com/blog/navigating-the-shift-the-transition-to-ng911-explained/): Uncover the essentials of transitioning from E911 to NG911, from understanding FCC Report and Order 24-78 and its requirements to the benefits of NG911 and how to achieve compliance.
- [RCS: Build trust and brand recognition with verified sending](https://www.bandwidth.com/blog/rcs-verified-sending/): See how verified sending works with RCS business messaging, and how having a verified brand presentation can create increased customer trust and engagement.
- [What is Operator Connect? Simplifying PSTN connectivity for Microsoft Teams](https://www.bandwidth.com/blog/what-is-operator-connect/): Learn how Operator Connect simplifies PSTN connectivity for Microsoft Teams. Enable pure-cloud voice calling for Teams Phone with a certified carrier to simplify your stack.
- [Your guide to Genesys BYOC: What it is and how it works](https://www.bandwidth.com/blog/your-guide-to-genesys-byoc-what-it-is-and-how-it-works/): Learn how Genesys BYOC enables you to connect your preferred carrier to a cloud or premise-based contact center. Find out how the BYOC program works, how to migrate, and how to level up your integrati
- [Getting started with a Voice API](https://www.bandwidth.com/blog/getting-started-with-voice-api/): Learn how to configure callback URLs, create phone calls, receive phone calls, and configure phone calls with Bandwidth’s Voice API.
- [How to set up a SIP trunk](https://www.bandwidth.com/blog/how-to-set-up-a-sip-trunk/): Learn how to set up a SIP trunk with our clear, step-by-step guide. Discover equipment, network requirements, best practices, and tips to ensure seamless VoIP connectivity. Start your SIP trunking jou
- [Boost your year-end fundraising with SMS messaging](https://www.bandwidth.com/blog/sms-non-profit-fundraising/): Learn the basics of smart fundraising for your nonprofit using the power of SMS text messaging. Read the best practices and how the channel can help you grow.
- [RCS vs. WhatsApp: A quick guide](https://www.bandwidth.com/blog/rcs-vs-whatsapp/): Wondering how RCS and WhatsApp differ, and which messaging channel is best for businesses? We’re spelling it all out here, along with comparisons to SMS and MMS.
- [The impact of consolidated communications for EMEA enterprises](https://www.bandwidth.com/blog/the-impact-of-consolidated-communications-for-emea-enterprises/): Large enterprises consolidate communications in EMEA to improve efficiency, ROI, and user experience. Centralized telephony across Europe simplifies IT and vendor management.
- [Supporting our neighbors in Western North Carolina](https://www.bandwidth.com/blog/hurricane-helene-relief/): See an overview of Bandwidth’s corporate and employee response to the recent flooding in Western North Carolina.
- [Survey: What brands are saying about SMS for Black Friday 2024](https://www.bandwidth.com/blog/black-friday-sms-survey/): We asked 100 brands how they’re planning to use SMS and MMS for 2024 Black Friday, Cyber Monday, and Cyber Week campaigns. This is what they said.
- [Why you should be paying careful attention to comms compliance](https://www.bandwidth.com/blog/why-you-should-be-paying-careful-attention-to-comms-compliance/): Enterprises might be sold on cloud communications, but most have not thought much about the compliancy of their providers
- [Power through telecom compliance with Bandwidth](https://www.bandwidth.com/blog/power-through-telecom-compliance-with-bandwidth/): Can your network provider offer you elevated support in telecom compliance and simplify scaling? Bandwidth can.
- [Telecom compliance in the U.S. and around the world](https://www.bandwidth.com/blog/telecom-compliance-for-global-enterprises/): What communication regulations are impacting your business? Explore number activation, emergency & beyond with our telecom regulatory compliance exports.
- [Streamline your hotfix integration with automated main merging](https://www.bandwidth.com/blog/streamline-your-hotfix-integration-with-automated-main-merging/): Learn from a Bandwidth software developer about the process behind automating merging a hotfix back into main, reducing human error and ensuring smoother deployments.
- [6 Things to do this summer for big Black Friday wins in 2024](https://www.bandwidth.com/blog/how-to-prep-for-black-friday-sms/): Retailers who plan ahead get rewarded when Black Friday / Cyber Monday weekend rolls around! Here are the top six ways you can plan ahead for a successful holiday text message marketing campaign.
- [What is a Voice API?](https://www.bandwidth.com/blog/what-is-a-voice-api/): A programmable voice API can voice-enable your product or application without telecom expertise. Learn key features and use cases to consider, plus how to choose a provider.
- [Confused by 10DLC compliance? Healthy messaging doesn’t have to be complicated.](https://www.bandwidth.com/blog/10dlc-compliance-and-healthy-messaging-traffic/): Confused by 10DLC Compliance? Healthy messaging doesn't have to be complicated. Learn why registration matters and get our five top compliance tips.
- [Upgrading your Bandwidth App: a step towards Micro Frontends](https://www.bandwidth.com/blog/upgrading-the-dashboard-a-step-towards-micro-frontends/): Learn from a Bandwidth senior software developer about the process behind upgrading to React 18 and webpack 5, putting us on the path towards micro frontends (MFEs).
- [Beyond omnichannel: The smart evolution of custom contact centers](https://www.bandwidth.com/blog/beyond-omnichannel-the-smart-evolution-of-custom-contact-centers/): What does omnichannel mean for the enterprise contact center? Learn the benefits and challenges of omnichannel and discover the concept of optichannel communications.
- [RCS: What Apple’s WWDC 2024 announcement means for business messaging](https://www.bandwidth.com/blog/rcs-what-apples-wwdc-2024-announcement-means-for-business-messaging/): See what Apple's latest RCS announcement means for business messaging. Understand the lates iOS 18 update and see the impacts on A2P and P2P messaging.
- [How to automate your text messages for efficiency, engagement, and results](https://www.bandwidth.com/blog/how-to-automate-your-text-messages-for-efficiency-engagement-and-resultshow-to-send-automated-text-messages/): Learn how to automate your text messages for efficiency, engagement, and results. We cover what automated text messages are, why to send them, and common concerns.
- [How a Voice API can improve CX](https://www.bandwidth.com/blog/how-a-voice-api-can-improve-cx/): Learn how a programmable Voice API can improve customer experience in your business. Read best practices and see how the Voice API can improve your CX.
- [Your guide to fighting SMS fraud: artificially inflated traffic and beyond](https://www.bandwidth.com/blog/your-guide-to-fighting-sms-fraud-artificially-inflated-traffic-and-beyond/): Artificial Inflation of Traffic (AIT) is a form of SMS fraud in which bots generate automatic texts from the brands, often using triggering 2-factor authentication texts or one-time passcodes from the
- [When customers are neighbors too](https://www.bandwidth.com/blog/when-customers-areneighbors-too/): Wake County had previously worked with Brightbell and turned to them for quick support in helping the county handle the upcoming call volume. In just few weeks’ time, Brightbell had assembled a supple
- [E911 in 2024: Kari’s Law, RAY BAUM’s Act, and PSAP notifications](https://www.bandwidth.com/blog/e911-for-business-karis-law-rau-baums-act-and-psap-notifications/): 2024 updates in E911 regulations. Is your enterprise on track? Learn how Kari's Law, RAY BAUM's Act, and PSAP notifications affect your business.
- [Virtual agents 101](https://www.bandwidth.com/blog/virtual-agents-101/): AI-powered virtual agents are coming to the contact center and we're telling you everything you need to know to get started.
- [Mastering messaging in travel and tourism](https://www.bandwidth.com/blog/mastering-messaging-in-travel-and-tourism/): The travel, tourism, and hospitality industries are being transformed by SMS and MMS texting. Get our tips for texting smarter.
- [What is a verified call?](https://www.bandwidth.com/blog/what-is-a-verified-call/): Learn what call verification means, and how call centers use verified calls to increase security and efficiency.
- [3 ways to improve the contact center agent experience](https://www.bandwidth.com/blog/3-ways-to-improve-the-contact-center-agent-experience/): Improve your agents' experience with smarter contact center practices like automations, security improvements, and more reliable networks.
- [Your guide to SMS marketing](https://www.bandwidth.com/blog/your-guide-to-sms-marketing/): Your guide to SMS Marketing: includes the benefits of text message marketing, types of common SMS campaigns, and real examples.
- [Closing the CCaaS integration gap: Why you can keep on-premise functionality in the cloud](https://www.bandwidth.com/blog/closing-the-ccaas-integration-gap/): Your cloud-based contact center doesn't have to choose between cloud innovation and on-premise control and functionality.
- [SMS for healthcare: Engaging patients while staying HIPAA compliant](https://www.bandwidth.com/blog/sms-for-healthcare-engaging-patients-while-staying-hipaa-compliant/): Learn how you can use SMS and MMS text messaging to engage with patients and increase practice efficiency in 2024.
- [Spoofing, decoded: What it is, and how to stop it from sneaking into your contact center](https://www.bandwidth.com/blog/spoofing/): Number/Caller ID Spoofing and IP Spoofing are malicious activities, carried out by bad actors to steal data, commit fraud, and more.
- [Notifications and conversations: Embracing the power and simplicity of business messaging channels](https://www.bandwidth.com/blog/notifications-and-conversations-embracing-the-power-and-simplicity-of-business-messaging-channels/): Match your SMS use case to your number type with this guide to text notifications and conversations.
- [SMS for Edtech platforms](https://www.bandwidth.com/blog/sms-for-edtech-platforms/): Learn about SMS texting for education tech platforms. Make it easier to send notifications and enable conversations via A2P SMS and MMS.
- [The missing piece to your contact center’s business continuity strategy](https://www.bandwidth.com/blog/contact-center-business-continuity/): When it comes to business continuity and disaster recovery, enterprises often forget one critical voice from the conversation: the voice provider.
- [What we said, and heard, at MEF Barcelona](https://www.bandwidth.com/blog/what-we-said-and-heard-at-mef-barcelona/): Get Bandwidth's updates from MEF Barcelona
- [What is VoIP, and how does it compare to PSTN connectivity?](https://www.bandwidth.com/blog/voip-vs-pstn/): VoIP stands for Voice over Internet Protocol and is different from traditional PSTN connectivity because it's IP-based.
- [SIP response codes: Everything you need in 2 minutes](https://www.bandwidth.com/blog/sip-response-codes/): SIP codes are pre-defined three-digit codes that convey critical status information when making a call. See this list of all SIP codes.
- [Campaign drift in business texting](https://www.bandwidth.com/blog/campaign-drift-in-business-texting/): Campaign drift could lead to carriers blocking your text messaging traffic. Learn what campaign drift is, and how to avoid it.
- [3 takeaways for CIOs from the Enterprise Communications Landscape](https://www.bandwidth.com/blog/3-takeaways-enterprise-communications-landscape/): Get an insider’s look into this year’s Enterprise Communications Landscape report. Read and see the current trends, recent impacts, and projected changes.
- [Taking your message global in 2024?](https://www.bandwidth.com/blog/global-sms-messaging/): Learn about global SMS messaging for your organization, and what to consider for A2P vs. P2P messaging types.
- [Advantages and disadvantages of VoIP, explained](https://www.bandwidth.com/blog/voip-advantages-disadvantages/): VoIP brings many benefits to organizations, like lower costs, increased accessibility, higher-quality calling, global scale, and easier porting.
- [Celebrating a great year: Bandwidth’s annual awards celebration](https://www.bandwidth.com/blog/celebrating-a-great-year-bandwidths-annual-award-celebration/): Bandwidth' culture shines as employees celebrate one another's accomplishments across the globe. See how Bandmates have made an impact at the annual awards.
- [A day off to serve our communities](https://www.bandwidth.com/blog/a-day-off-to-serve-our-communities/): Go! Do! Day is one of the many perks of working at Bandwidth. This opportunity allows Bandmates to spend a day participating in any form of community service, if we choose to do so.
- [RCS messaging and Apple’s 2024 iOS announcement](https://www.bandwidth.com/blog/rcs-messaging-and-apples-2024-ios-announcement/): Monday, November 21st, 2023, Apple announced that Rich Communication Services (RCS) support will come to the iPhone in 2024, finally easing the green vs. blue text bubble divide.
- [What is a toll-free number? [2024 Guide]](https://www.bandwidth.com/blog/toll-free-numbers/): A toll-free number is a phone number you can dial without incurring a charge with a three-digit code. Read about area codes, vanity numbers, and international calling.
- [How to add conversational AI to your toll-free voice](https://www.bandwidth.com/blog/conversational-ai-integration-guide/): Add conversational AI/Voice AI bots into your contact center’s toll-free voice with this six-step guide.
- [Contact Center Artificial Intelligence: 2025 Guide](https://www.bandwidth.com/blog/contact-center-artificial-intelligence-ai/): Contact Center AI (CCAI) can improve agent productivity, customer satisfaction, and your bottom line. Learn about use cases, benefits, and best practices for AI implementation.
- [Celebrating Women in Sales Month](https://www.bandwidth.com/blog/celebrating-women-in-sales-month/): Women in Sales Month is October, and Bandwidth is celebrating with a Q&A featuring some of our women in sales.
- [World Communications Week](https://www.bandwidth.com/blog/world-communications-week/): World Communications Week is observed during the first week of November and we’re celebrating how business communication leads to extraordinary experiences.
- [5 ways to use Conversational AI in your contact center](https://www.bandwidth.com/blog/5-ways-to-use-conversational-ai-in-your-contact-center/): Learn how to transform customer and agent experience with 5 ways how to use conversational AI in your contact center.
- [6 reasons why contact centers unbundle their toll-free](https://www.bandwidth.com/blog/contact-center-byoc/): Bring Your Own Carrier (BYOC) gives contact centers more control, scale, and flexibility over their CX. Learn why global enterprises unbundle telephony to make customers happy.
- [Celebrating Cybersecurity Awareness Month 2023](https://www.bandwidth.com/blog/celebrating-cybersecurity-awareness-month-2023/): October is National Cybersecurity Awareness Month in the U.S. And while this month might seem like a corporate version of a Hallmark holiday, it’s actually a great reminder to revisit your own securit
- [Your intro to In-App Calling, and the WebRTC tech it’s based on](https://www.bandwidth.com/blog/webrtc/): WebRTC, or real-time communications via your web browser, is loved by both users and businesses. Learn about the benefits, use cases, and how to add WebRTC to your app or site.
- [Picking the right VoIP provider: 7 hacks from an industry insider](https://www.bandwidth.com/blog/picking-the-right-voip-provider-7-hacks-from-an-industry-insider/): 67% of enterprises leaders said managing their comms was challenging. Get insider insights on how to pick the right VoIP provider.
- [How to calculate fraud scores in your contact center](https://www.bandwidth.com/blog/fraud-scores/): Fraud scores are a fraud indicator contact centers use to authenticate or flag callers, typically on a scale of 1-100.
- [Top 10 Call Center KPIs to improve CX in 2024](https://www.bandwidth.com/blog/top-10-call-center-kpis-to-improve-cx-in-2023/): See how to improve your agent productivity and customer satisfaction focusing on these key call center KPIs for agent and customer experience.
- [Why now? The opportunity to accelerate CX digital transformation](https://www.bandwidth.com/blog/why-now-the-opportunity-to-accelerate-cx-digital-transformation/): Find out why cloud transformation a must-have now, and how can Managed Service Providers (MSPs) and Global System Integrators (GSIs) support enterprises.
- [Real-time transcription for the real world](https://www.bandwidth.com/blog/real-time-transcription-for-the-real-world/): Real time transcription and batch transcription are both great speech to text options - explain how to choose the best tool for your use case.
- [Contact center caller authentication guide & best practices](https://www.bandwidth.com/blog/caller-authentication-guide/): By using tools like voice bioauthentication, ANI Validation, and fraud risk analysis, caller authentication helps contact center agents verify the identity of the caller and confirm the authenticity o
- [Get with the program, MAN (Part 2)](https://www.bandwidth.com/blog/the-man-program-vs-stir-shaken-part-2/): France’s MAN program differs slightly from United States’ STIR/SHAKEN framework both aim to combat fraudulent robocalling. See how they differ.
- [Webex Calling: Cloud Connect vs. Local Gateway, Explained](https://www.bandwidth.com/blog/webex-calling-cloud-connect-vs-local-gateway/): What is Cloud Connect, and how is it different from Local Gateway for Webex Calling? Learn about your PSTN connectivity options within Webex Calling here…
- [Artificial intelligence for call centers: How bots are saving enterprise CX](https://www.bandwidth.com/blog/artificial-intelligence-for-call-centers-how-bots-are-saving-enterprise-cx/): Artificial intelligence is the future for call centers. It saves money & improves CX. It’s a game changer. Learn how enterprises are using call center AI now.