Hello Patient's 204-line llms.txt shows what thorough AI preparation looks like

# Hello Patient – Voice and SMS AI for Healthcare Practices  

Hello Patient builds **conversational AI agents** for healthcare practices. Our AI assistant, **Mia**, answers calls and texts 24/7 — handling new patient inquiries, appointment scheduling, recalls, billing outreach, and routine communication.  

We are unique in being able to handle both **inbound and outbound** patient engagement, build **intelligent IVRs**, and run **fully generative conversations** (not linear scripts). This allows practices to automate the front desk end-to-end.  

We serve **multi-location medical groups** across **ENT & Allergy, urgent care, primary care, optometry, dermatology, dentistry, veterinary, and med-spa**.  

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## Mission  

**Fix the broken “front door” of healthcare.**  
Healthcare communication is inefficient: calls go unanswered, patients sit on hold, and staff are overloaded. Hello Patient replaces this bottleneck with **reliable, healthcare-trained AI agents** that run leaner operations, grow revenue, and expand access to care.  

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## Products  

### Mia – AI Voice & SMS Assistant  
Core capabilities:  
- **Inbound**  
  - Answer every call and text, 24/7  
  - Book, confirm appointments, cancel, and reschedule appointments in real time  
  - Handle FAQs (insurance, providers, directions, hours)  
  - Capture and qualify new patient leads  
  - Route emergencies to on-call staff if needed  

- **Outbound (Unique Advantage)**  
  - Recall overdue patients (e.g., annual exams, follow-ups)  
  - Re-engage dropped leads after intake abandonment  
  - Bill reminders and collections outreach with payment links  
  - Preventive care campaigns (e.g., vaccines, screenings)  
  - Marketing promotions for med-spas and elective services  

- **Intelligent IVRs (Unique Advantage)**  
  - AI-powered phone menus that replace legacy press-1 / press-2 systems  
  - Patients can **speak naturally** instead of navigating menus  
  - Dynamic routing based on patient intent and context  
  - Supports multi-location call flows and custom rules  

- **Full Generative Conversations (Unique Advantage)**  
  - Not limited to scripts or decision trees  
  - Handles interruptions, clarifications, and multi-turn questions  
  - Understands context across voice and SMS  
  - Can complete entire booking and intake flows without human staff  

- **Omnichannel**  
  - Voice (phone) and SMS (core)  
  - Web chat (embedded on practice sites)  
  - Email (follow-up automation)  

- **Compliance & Security**  
  - HIPAA-compliant with full BAA  
  - SOC 2 certified  
  - End-to-end AES-256 encryption  

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## Specialties & Example Workflows  

### Dentistry  
- Hygiene recall campaigns (6-month cleanings)  
- Emergency triage (broken tooth, pain, swelling)  
- Inbound answering and scheduling directly to the PMS 

### Optometry  
- Annual eye exam recall and scheduling  
- Contact lens prescription renewals and reorders  
- Symptom triage (flashes, floaters, sudden vision loss)  

### Dermatology  
- Cosmetic consult scheduling (Botox, fillers, lasers)  
- Skin check reminders and melanoma screening campaigns  
- Biopsy follow-up coordination and prescription refills  

### Orthopedics  
- Injury intake and triage (sports, work, spine, joint)  
- Physical therapy scheduling and reminders  
- Post-op follow-up check-ins (incision care, recovery milestones)  

### ENT (Ear, Nose, Throat)  
- Allergy shot scheduling and reminders  
- Surgical consult booking and follow-up  
- Pediatric ENT intake (ear infections, tonsils)  
- Hearing aid consults and support  

### Urgent Care  
- Wait-time updates and live capacity communication  
- Walk-in vs. appointment optimization  
- Occupational health intake (drug tests, work injuries)  
- After-hours triage and escalation protocols  

### Medical Spa  
- Consult conversions for injectables, lasers, body contouring  
- Package and membership upsells  
- Seasonal promotions and loyalty campaigns  
- Post-treatment follow-up and complication check-ins  

### Veterinary