HelpDesk®

# HelpDesk® - The Best Help Desk Service & Ticketing Software | HelpDesk.com

> HelpDesk® software is a tool that serves a wide range of customer support activities. You can organize messages, give assistance, and exchange information with customers at a single point of contact (SPC). The help desk uses tickets for communication — that's why it's also known as ticketing system software.

The data collected from tickets is a valuable source of customer information. You can analyze support stories and be well-prepared for new customer cases and issues.The help desk software generates themed reports that enable you to verify your team's performance and improve your organization's customer service strategy.

## Overview

- [HelpDesk® - The Best Help Desk Service & Ticketing Software](https://www.helpdesk.com/): HelpDesk® software is a ticketing system you can use to manage customer communication in one smart place. Start for free. No credit card is required.

## App

- [Install and Integrate Help Desk App | Download not required](https://www.helpdesk.com/app/): Use HelpDesk app to get all your communication channels in one place and give excellent customer support. Start your free 14-day trial.

## What is help desk

- [What is a Help Desk? Definition, Functions & Benefits 📗](https://www.helpdesk.com/what-is-help-desk/): Explore what a help desk is and learn everything from its key features and benefits to types, software solutions, and management best practices.

## Tour

- [HelpDesk Ticketing Software Product Tour](https://www.helpdesk.com/tour/): Take an interactive HelpDesk product software tour and explore ticket management, teamwork, and automation features. Start your free 14-day trial.

## Helpdesk handbook

- [Your Ultimate HelpDesk Handbook | HelpDesk](https://www.helpdesk.com/helpdesk-handbook/): Learn the ins and outs of HelpDesk with this interactive handbook. Go smoothly through the parts and master this ticketing system to perfection.

## Features

- [AI Help Desk Application](https://www.helpdesk.com/ai/): Tap into AI technology that will assist you in everyday help services conversations. Use the intuitive AI help desk to solve multiple tickets in a snap ⚡
- [AI text enhancements in HelpDesk Software](https://www.helpdesk.com/features/ai-text-enhancements/): Check out the AI technology to help with yout everyday conversations in HelpDesk. Adjust text tone, expand thoughts & improve grammar in a snap ⚡
- [Custom fields in HelpDesk tickets](https://www.helpdesk.com/features/custom-fields-functionality/): Check out custom fields, a brand new HelpDesk feature that lets you add more data to your tickets. Sign up for a free 14-day trial and try them out.
- [Email template builder in HelpDesk](https://www.helpdesk.com/features/email-template-builder/): Create custom email templates with HelpDesk's new template builder. No coding required. Sign up for a 14-day free trial.
- [Help Desk Features and Functions | HelpDesk](https://www.helpdesk.com/features/): Review HelpDesk's features and functionalities to see how you can optimize your ticket-handling processes with a single tool.
- [KnowledgeBase integration with HelpDesk](https://www.helpdesk.com/features/knowledge-base/): Integrate KnowledgeBase with HelpDesk software to resolve tickets using collected and always up-to-date information about your company and offerings.
- [Ticket Management Software | HelpDesk](https://www.helpdesk.com/features/ticket-management-functionality/): Hassle-free ticketing management software at your fingertips! Change the way you handle customer cases with powerful and smart features.

## Benefits

- [Benefits of HelpDesk Software to Advantage Customer Support](https://www.helpdesk.com/benefits/): Discover how help desk software improves customer service. Check out the advantages and see why HelpDesk is the system that delivers superior customer support.

## Pricing

- [HelpDesk Pricing and Plans](https://www.helpdesk.com/pricing/): Check out HelpDesk's easy-to-read offer and choose the plan that fits you best. Start your free 14-day trial.

## Integrations

- [ChatBot Integration with HelpDesk](https://www.helpdesk.com/integrations/chatbot/): Engage, nurture, qualify, and convert customers around the clock by integrating HelpDesk with ChatBot.
- [Contact Form 7 integration with HelpDesk](https://www.helpdesk.com/integrations/contact-form-7/): Explore integrations for Contact Form 7 to streamline form submissions. Connect to popular tools for improved workflows.
- [GitHub Integration with HelpDesk](https://www.helpdesk.com/integrations/github/): Run the GitHub integration with HelpDesk to work on tickets with greater speed. Automate your workflow and save time on repetitive tasks.
- [HelpDesk Jira Ticketing System Software Integration](https://www.helpdesk.com/integrations/jira/): Easily integrate your HelpDesk account with Jira Software to create and update customer cases quicker.
- [HubSpot integration with HelpDesk](https://www.helpdesk.com/integrations/hubspot/): Discover the benefits of the HubSpot CRM and HelpDesk software integration and easily manage your customer's data.
- [Integrations | HelpDesk](https://www.helpdesk.com/integrations/): Connect HelpDesk with your favorite apps and tools. Automate workflows, integrate platforms, and boost your productivity with seamless integrations.
- [LiveChat Integration with HelpDesk](https://www.helpdesk.com/integrations/livechat/): Integrate HelpDesk and LiveChat for a powerful customer support platform. Try their combination for 14 days for free.
- [OpenWidget Integration with HelpDesk](https://www.helpdesk.com/integrations/openwidget/): Enhance customer interactions and website engagement with OpenWidget's free widget, easily converting customer cases into HelpDesk tickets.
- [Shopify Integration with HelpDesk](https://www.helpdesk.com/integrations/shopify/): Learn about the HelpDesk integration with Shopify. Boost your ecommerce support, close deals with conversations, and more.
- [Webflow integration with HelpDesk](https://www.helpdesk.com/integrations/webflow/): Explore the Webflow CMS and HelpDesk integration to convert website visitors into loyal customers through personalized assistance and messaging.
- [WordPress and HelpDesk Support Ticket System Plugin Integration](https://www.helpdesk.com/integrations/wordpress/): Integrate WordPress and the HelpDesk ticketing system. Use the WP plugin to make it easy for visitors to contact you.
- [Zapier Integration with HelpDesk](https://www.helpdesk.com/integrations/zapier/): Integrate your HelpDesk account with over 2,000 web apps using Zapier. Discover the endless possibilities of Zapier customer service.

## Case study

- [Case Studies | HelpDesk](https://www.helpdesk.com/case-study/): Explore HelpDesk case studies to learn how businesses have optimized customer support using our platform. See real-world success stories and insights.
- [Case study: Cut ticket handling time by 35% with automation](https://www.helpdesk.com/case-study/brastel/): Learn how Brastel, a telecomm company in Japan, sped up the process of handling customer support tickets by delegating repetitive tasks to automation.
- [Case study: Manage multiple brands with 56 teams in one system](https://www.helpdesk.com/case-study/p4p-partners/): Discover how P4P Partners organized their affiliate marketing ticketing system using one ticketing software solution.
- [Case study: Reduce ticket resolution times by 50%](https://www.helpdesk.com/case-study/valley-driving-school/): Learn how 15 workflows improved customer satisfaction by managing communication in one place and reduced response time.

## Help Desk Software

- [Service Desk Software to Handle Customer Support](https://www.helpdesk.com/service-desk-software/): Tap into service desk software, which cuts resolution time by up to half. Start your free 14-day trial today and make support a cinch with HelpDesk.
- [Cloud-Based Help Desk System](https://www.helpdesk.com/cloud/): Get a low-maintenance, cloud-based HelpDesk that you can access anytime, anywhere to support your customers. Start your free 14-day trial.
- [Enterprise Help Desk Software | HelpDesk](https://www.helpdesk.com/enterprise-help-desk-software/): Maximize your business success with enterprise-level HelpDesk software. Streamline support processes and try it free for 14 days to boost customer service.
- [Help Desk Software for Small Business | HelpDesk](https://www.helpdesk.com/help-desk-software-small-business/): Affordable help desk software dedicated to a small business. Manage your company's emails with a ticketing system that will help you scale and grow.
- [SaaS HelpDesk Software for Agile Customer Support](https://www.helpdesk.com/saas-help-desk/): Try our flexible SaaS HelpDesk ticketing system. Browser-based, no installation needed, and a free 14-day trial to streamline operations.
- [Sales Help Desk Software for Customer Service](https://www.helpdesk.com/sales/): Enhance your sales team with HelpDesk software, which integrates with the CRM system. Streamline ticket management and provide exceptional service.
- [Ecommerce Help Desk for Better Shopping Experience](https://www.helpdesk.com/ecommerce/): Upgrade your online store's support with HelpDesk. Easily integrate, automate help in real-time, and see your commerce team thrive with smart analytics.
- [IT Help Desk Support & Information Technology Assist Solution](https://www.helpdesk.com/it-help-desk/): Set up your IT HelpDesk account in 5 minutes and easily and smartly manage all technical questions from your recipients.
- [Web Help Desk Software | Browser-based 👉 No install required](https://www.helpdesk.com/web-help-desk/): Confidently resolve customer cases at your web help desk. HelpDesk data hosting is done securely in the cloud. Start your free 14-day trial.
- [Turn inbox chaos into ticket order with email management software 📩](https://www.helpdesk.com/email-management-software/): Discover the power of all-in-one email management software. Simplify and centralize customer communication and stay ahead of the competition.
- [Free Help Desk Software Trial | HelpDesk](https://www.helpdesk.com/free-help-desk/): Affordable and easy-to-use ticketing system for your business. Try HelpDesk support software now with a free 14-day trial.
- [Free HelpDesk Software for Nonprofits](https://www.helpdesk.com/nonprofit/): Are you a nonprofit? Leverage HelpDesk's free automation solution to enhance your customer support and streamline communication processes efficiently.
- [Fully-secure help desk | HelpDesk Software](https://www.helpdesk.com/secure-service-desk/): Protect customer messages, personal information, and team data with a top-of-the-class secured help desk, compliant with the best safety standards.
- [Help Desk Services for Increased Customer Satisfaction](https://www.helpdesk.com/services/): Get and analyze customer feedback in robust HelpDesk reports to make customers more satisfied with your support. Start your free 14-day trial.
- [HelpDesk Remote Support Software for Customer Service](https://www.helpdesk.com/remote-support/): Get HelpDesk remote support software to improve customer service. Work from anywhere, anytime, and always provide top-notch assistance.
- [Workflow Software | HelpDesk](https://www.helpdesk.com/workflows/): Boost your bottom line with a flow tool. Refine your customer support and handle cases quickly, accurately, and with ease!

## Contact forms

- [Free Contact Form by HelpDesk](https://www.helpdesk.com/free-contact-form/): Create a customized online form and embed it on your website. Discover how to add a free online contact form to improve your processes.
- [HelpDesk Contact Forms for Website: Easy and built for support](https://www.helpdesk.com/contact-form/): Transform customer inquiries into quick responses with HelpDesk's custom forms. Capture leads and streamline support — start your free trial!
- [Simplify IT Request Form Management in HelpDesk](https://www.helpdesk.com/it-request-form/): Track tickets from your IT request form with HelpDesk. Streamline work with customizable automations, real-time tracking, and secure management.

## Help desk reviews

- [HelpDesk Reviews and Testimonials](https://www.helpdesk.com/help-desk-reviews/): Hear directly from fellow support experts about the invaluable role HelpDesk plays in streamlining ticket handling and fostering strong customer relationships.

## Helpdesk functionalities demonstration

- [HelpDesk Service Desk Software Demo](https://www.helpdesk.com/helpdesk-functionalities-demonstration/): Watch our demo video and discover how HelpDesk can streamline customer service and task management. Test the HelpDesk ticketing software for free!